You may order through the website using all major credit cards and PayPal.  If you don’t have PayPal, when you check out follow the link under “Don’t Have a PayPal Account?” which will allow you to purchase with Visa, Mastercard, American Express, and Discover. You may also order by calling the shop and ordering over the phone with a major credit card. We take checks as well if you’d like to do mail-order the old fashioned way. If you have questions about any of our products or services, don’t hesitate to call or e-mail.  I receive a daunting amount of e-mail and sometimes I can’t give every one the time it deserves. Occasionally an e-mail will slip though the cracks.  I try to answer all questions thoroughly, but there are so many hours in the day.  A phone call can often clear up in five minutes’ time what an e-mail exchange taking twenty minutes can’t, so please call me if you’ve e-mailed and haven’t heard back from me or have a numerous questions to ask. I promise I’m not ignoring your e-mail and will be happy to talk to you.

How Long Until My Custom Wheels Ship?

Typically wheels ship 5-10 business days after they are ordered. Six to eight business days is average. There are very few exceptions, but there are exceptions and I’ll contact you if an unexpected circumstance has delayed your wheels. I know waiting is difficult, but I do not have the time to answer e-mails asking how your wheels are “coming along.” I don’t have time to send you three email updates in between the time the wheels are ordered and the time they ship. If I did, wheel orders would take substantially longer to fulfill. I will, however, contact you if there is a delay and you will receive a tracking number on the day the wheels are shipped.

Backorders and Inventory

Our shopping cart doesn’t have the capability to make items unavailable that aren’t in stock, so I have to change the availability manually if we run out of something. We try very hard to keep everything in stock that’s listed on the site with the exception of wheel components.  If you purchase something that isn’t in stock via the web store, we’ll contact you asap.  If something we regularly stock is backordered and you’re willing to wait until we have it, we’ll ship it to you for free once we get it in. This applies to small parts, not large items (wheels, bikes, frames).

Wheel components are primarily listed on the site for wheelbuilds. I keep as many hubs and and rims in stock as I can afford to, but I with approximately eight million colors and drillings  of rims like the Velocity Deep-V, I can’t have everything t all times. If you’re ordering a rim or hub online a la carte that can’t ship immediately I’ll let you know if the part will be delayed so you can decide whether you’d like to wait or cancel the order. Typically wheel will arrive in 2-3 business days and I can ship them Priority Mail so that they arrive at your door in another 2-3 days.

Shipping Charges

I ship almost all domestic packages via UPS. If that’s a problem (here’s to you, Ken M.) contact me and we’ll make other arrangements. Some smaller parts go out USPS Priority Mail.

There are two classes of shipping charges–one for wheels, bikes, frames, and some racks and baskets and one for “everything else that isn’t big.” For “everything else” there’s a flat eight dollar shipping charge in the continental US, but if you order $150 or more you get free shipping.

Wheels and wheelsets are charged a flat rate to the continental US. $30 for a wheelset and $15 for one wheel. A significant portion of this is packing materials. Wheelboxes and protective inserts for the wheels aren’t cheap. I pay just under $6 in packing materials alone for a wheelset.

Canadian shipping is $40 for a wheelset and $30 for one wheel. Europe, Japan, and Australia are $65 for a wheelset and $40 for a wheel.  These are estimates, but they’re pretty good estimates and I ship often overseas.

Frame shipping is generally the same as the cost of a wheelset. Complete bike shipping is quoted on an individual basis.

Returns

Refunds are given up to 30 days after the time of purchase for unused items and store credit up to 60 days after purchase. There are no returns on custom and special order items unless defective. If you have any problem with your item please contact us. We’ll do everything we can to fix the problem. Really. We want everyone to be satisfied with their purchases.